Shipping & Returns
- Click on your shopping cart at any time to find out how much each shipping option is to your address for the content of your cart.
- Returned packages due to incorrect shipping address will be sent again after shipping charges have been settled.
Shipping - Canada & USA
- Free shipping with Canada Post / USPS on orders over $75 within North America (excluding Alaska & Hawaii) - NO TRACKING (1-3 weeks)
- UPS Express - tracking provided, require phone number on account (fastest)
- UPS Standard - tracking provided, require phone number on account (best value)
Shipping - International
- Canada Post Small Packet - NO TRACKING (1-3 weeks)
- UPS Worldwide Express - tracking provided, require phone number on account (most reliable)
We currently ship to the following countries:
Australia, Brazil, Canada, France, Hong Kong, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, Netherlands, Philippines, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States
* If we do not currently ship to your location, please see 'locations' for a list of yaby partner shops near you.
Returns & Cancellations
- Orders may be canceled prior to shipment by making a cancellation request via email.
- We do NOT accept returns on opened products. If an item has been damaged in shipping, it will be exchanged for the same item only.
- Refused delivery or if an unopened package is returned - we will refund your account after receiving the package less any shipping charges. Shipping charges are not refundable unless we made an error in your shipping.